Abergele 02

Seating and Shelving

Abergele 03

Seating and Display Stands

Abergele 01

Children's Library



Our objectives with this project were:

  1. To make the library attractive inside and out and thus encourage additional use by current users and attract non-users
  2. To increasingly make the library a learning and information hub for the town and surrounding area
  3. To move to a more effective use of staff time for customer benefit
  4. To put into action lessons learnt through Estyn Allan and Library Innovation
  5. To further pilot services and equipment in a different sized library with a view to rolling out to other libraries
  6. To be able to market a modern 21st century library
  7. To develop within the Library and Information Service in tandem with other community regeneration initiatives, building a base for future development
  8. To build on the investment in the building since LGR

Summary of work completed

We were keen to draw attention to the library for people passing. The window blinds were removed, a bright wall panel was installed near the window, the colourful paint scheme, smart chairs / coffee table and new lighting completely changed the image of the library to the passer by. New book pods and table display units promoting books are now easily visible from the outside.

External signage on the building to two sides and pavement signage was purchased; the decorative slates on external library walls were repaired.

Complete re-decoration

A bright colour scheme, in keeping with the 1960's building, was professionally prepared in liaison with the Project team, and new carpet laid. The aqua/ dark red and black scheme of the shelving and counter was maintained and has attracted many compliments.

Main library

A new layout was designed, incorporating suitable shelf height, encouraging an easy flow as customers walk / browse through the library. Stock is displayed on pods / table units, and sufficient acrylic shelf fillers and display units were purchased for front facing stock. DDA requirements were considered throughout, especially with the new library counter that accommodates well the needs of the customers and staff. A hot drinks machine was installed and has been well used. The image of the library had been impaired by the poor condition of the ceiling, new ceiling tiles and infrastructure installed enhance the new energy efficient lighting and save future costs.

Foyer area

The area was re-vitalised and de-cluttered. Easy access was provided for customers pushing prams or requiring wheelchair access by external automatic doors and internal assisted opening doors which are now very well used. Customer toilet facility installed here with full DDA access.

Children's area

The layout of the book stock was changed; more face-on display was incorporated. The complete area was re-painted and carpeted and a new feature reading hideaway wheel is the centre of attention in the middle of the children's library floorspace.

IT area / provision

New PN area designed, electrical and data cabling work was completed, including moving of data cabinet and work to re-locate heating pipes to provide a better environment for customers. The area was designed to bring together the PCs as a PN suite provide better ergonomics for customers, and area that can accommodate customer support in ICT. This was achieved by demolishing a wall bringing the former workroom space into the public area.

Wi-Fi - installation was completed as part of the project.

Customer care

Customer care was enhanced by the installation of additional telephone lines and through bringing the library onto the corporate telephone system using its enhanced functionality e.g. to do with 'call pick-up' and answer service.

Abergele staff were trained at other libraries, including at Colwyn Bay where the principles of the non-fiction stock categorisation had been introduced following a Community Learning Libraries Grant in 2007-08.



The Building

The Building

Type of library

Medium sized town library


276 m2




Conwy County Borough Council

Building contractor


The Space

The Space

Features and services

Special services

Cafe/refreshment areas, Exhibition/display areas

External features


Internal features


Energy efficiency


Accessibility provision


Interior designer

Opening the Book

Furniture suppliers

Opening the Book

Services and facilities suppliers

Insight media (iCAM)

IT provision

Public access terminals, WiFi, Number of public computer terminals: 12

Seats/study places